Operations and Chief Executive. Experience with business planning, startup, and turnaround situations. Extensive experience in healthcare claims processing, document imaging, workflow, and business process management. Experience managing large organizations and multi-million-dollar projects.
Education
Master of Business Administration
Belmont University, Nashville, TN
M.S., Quality Assurance
California State University, Dominguez Hills
Board Certified Executive Coach
Certified Strategy Planning Professional
Accredited Small Business Consultant
Experience
Visionary Results, LLC January 2020 - Present
Fractional Chief of Staff
Fractional Chief of Staff services designed to bring visionary leadership and measurable results to busy professional business owners.
Professional Credential Services/Virtual Inc. March 2017 – January 2020
President & CEO/EVP Operations
As President & CEO of Professional Credential Service, responsible for managing an $8MM enterprise with operations in 12 states and Puerto Rico. Reduced costs by over $500k annually through process improvements and executive oversight. Implemented the self-designed "VRS" management methodology, which drives enterprise planning and personal accountability.
After the merger with Wakefield, MA-based Virtual Inc., and Reston, VA-based Drohan Management Group, I became EVP of Operations, responsible for former PCS functions and client Marketing and Events groups. Led implementation of the VRS enterprise-wide.
New Salem Consulting January 2008 – March 2017
Business Analysis and Process Improvement Consultant
Consulting company focused on helping organizations maximize productivity and quality through business process analysis and improvement.
Nashville Entrepreneur Center 2014 – Present
Business Advisor and Mentor
My Operating Beliefs
What I Do
Build Cool Stuff. Mentor People.
Why I Do It
My Success Lies Behind Your Success
Learn and Teach Something Every Day
The only way to grow is to learn. Have insatiable curiosity. Read. Listen. Ask questions. Share what you have learned. Celebrate ‘Ah-Ha!’ moments.
Success Isn’t Lonely
Meet interesting people. Maintain relationships. Offer help. Ask for help. Say ‘Thank You’.
Measure What Matters
The only way to improve something is to measure it. If it matters, measure it. If it doesn’t matter, don’t.
Be Like Mike
Just Do It. Practice. Try. Experiment. Fail. Take Action.
Collaboration. Not Dictation.
No one person has all the answers. Seek other perspectives. Ask questions.
Principles Over Practice
‘Why’ is more important than ‘How’. Learn the principles and then create the practice.
No Jerks Allowed
Nobody wants to work with a Jerk. Don’t be a Jerk.
Everyone Is a Jerk Sometimes
Everyone will act like a jerk sometimes. Forgive those who act like a jerk. If you act like a jerk, ask for forgiveness.
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About Craig